Progressive Auto Insurance Review 2022

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Progressive Insurance Company offers a variety of car coverage options, including liability, comprehensive, and collision, as well as uninsured and underinsured motorist plans. It’s a wonderful alternative for clients looking to save money on their premiums due to its selection of insurance reductions. The cost of a policy, however, varies based on the technique used to get and apply for quotes, and policies may be more expensive than certain rival products.

Introduction Progressive offers several auto coverages including liability

Progressive, best known for its endearing spokesman Flo, is one of the nation’s largest auto insurance, with over 18 million subscribers. Progressive Insurance Company offers a variety of products, including auto, property, business, and personal. Progressive’s unique discounts, such as the Save with Snapshot, make it stand out from the competition.

A Brief Overview of the Business

Progressive Insurance Company was formed in 1937 and is based in Mayfield Village, Ohio. This insurance provides coverage in all 50 states and the District of Columbia. Additionally, it provides a variety of automobile insurance options, including liability, comprehensive collision, and roadside assistance.


Progressive provides a wide variety of policy reductions. These range from loyalty-based discounts to driver-based discounts to the method through which you obtain a quotation and purchase coverage.

Progressive had a 0.05 complaint score from the National Association of Insurance Commissioners (NAIC) in 2021, much below the industry average of 1.0.1.

Progressive provides customer care 24 hours a day, seven days a week, 365 days a year.


Progressive policies may be more expensive: Depending on your location, Progressive may be a more expensive alternative for vehicle insurance than competitors.

Prices may vary based on the method of purchase: Due to online discounts and other charges, rates for identical policies may vary depending on why they are purchased.

Competitive insurers get greater customer happiness ratings: According to J.D. Power’s 2021 U.S. Auto Insurance Study, Texas was the only state or area where Progressive was ranked among the top three insurance firms for consumer satisfaction.

Coverage Types

Progressive Insurance Company offers four primary coverage options: liability, comprehensive and collision, uninsured and underinsured motorist, and roadside assistance.

Coverage for Liability

Liability insurance protects property damage and injury to others caused by your driving and is required in the majority of states. Damage to automobiles, property and other individuals is covered, as are medical expenses and court costs.

Coverage for Comprehensive and Collision

Comprehensive and collision coverage will cover the cost of repairing or replacing a car in the event of an accident, regardless of who is at fault. However, they are not synonymous. Comprehensive insurance covers situations beyond your control, such as colliding with a deer or having a tree limb fall on your car; collision insurance covers you if you crash with something else (other than an animal), such as backing into a post or being involved in a fender bender.

Comprehensive insurance also covers damage caused by theft, vandalism, fire, or other acts of nature, although there is a deductible.

Uninsured and Underinsured Motorists

Uninsured and underinsured motorist insurance protects you if you are struck by a vehicle that lacks or has insufficient insurance coverage. Uninsured motorist coverage protects you if you are struck by a driver who does not have vehicle insurance, whereas underinsured motorist coverage protects you if the driver who struck you does not have enough coverage to compensate for the damages or injuries they caused. Uninsured and underinsured coverage is supplied concurrently and is compulsory in a number of states.

Assistance on the Road

If you want additional peace of mind on the road, Progressive’s Roadside Assistance plan includes a range of 24-hour emergency services. Agero, a supplier of driver support services frequently employed by insurance companies, provides roadside help. It includes the following:

  1. Vehicle towing: Tow to a location with a 15-mile radius
  2. Winching: Pulls your car out of mud, snow, water, or sand within 100 feet of the road/highway
  3. Battery jump-start: Jump-starts your car if your battery dies
  4. Battery charge on electric cars: Provides a tow to the nearest charging station, or anywhere you’d like within 15 miles
  5. Fuel delivery: You need to pay for the fuel, but delivery and service are free
  6. Locksmith service: Service provided if keys are lost, stolen, or locked inside the vehicle
  7. Flat tire change: Flat replaced for no cost, but you need to provide the spare
  8. On-scene labor: Provides up to one hour of labor if your car isn’t running

Additional Types of Coverage

  1. Additionally, Progressive provides the following forms of insurance:
  2. Medical payments: Covers medical and funeral expenses for you and your passengers or family members, regardless of responsibility.
  3. Loan/lease payoff: Also known as gap insurance, this type of insurance can cover the difference between the amount owed on your vehicle and its current value (up to 25 percent of the cash value)
  4. Rental car reimbursement: If you are involved in a covered accident, this coverage will cover the cost of a rental automobile up to the policy maximum (usually $40–$60 per day) while your vehicle is being repaired.
  5. Insurance coverage for custom components and equipment: This can include sound or navigation system upgrades, unique wheels, or a paint job.
    Coverage of ridesharing services: Assists in bridging the insurance gap associated with driving for a ridesharing company

Ratio of Losses

Progressive’s loss ratio is 65.8 percent, which is rather low when compared to other firms.

3 Reduced loss ratios suggest improved financial health, which is a positive indicator. Progressive’s yearly average premiums are $2,430, with a median annual premium of $1,544. Progressive’s premiums are typically in the middle of the pack when compared to the competitors.

Additional Features

Price comparison tool: Online tool for comparing prices to rivals.
Tool “Name Your Price”: Indicate your financial constraints and Progressive will present you with a selection of possibilities.

Deductible Savings Bank: An optional benefit that reduces the cost of your policy every six months.

Forgiveness for minor accidents: Your rate will not increase if you file a claim for less than $500.
Significant accident forgiveness: If you are involved in an accident but have not been involved in any accidents or infractions in the preceding three years, this insurance will not increase your premiums.

Towing, flat tire changes, fuel delivery, and lock-out services are all included with roadside help.

Customer Support

Progressive’s customer care department is available by email, online chat, and phone at 1-888-671-4405. Through the Progressive website, you may email regarding your claim/the claim process, roadside help, and reporting fraud/identity theft.

Satisfaction of Customers

Progressive has received varied reviews and ratings from customers. According to the National Association of Insurance Commissioners (NAIC), Progressive receives fewer customer complaints than the industry average. Additionally, it was placed among the top insurers in JD Power’s latest United States Auto Insurance Happiness Study, which assesses total consumer satisfaction. 2

Progressive Auto Insurance has an average rating of 3.9 out of 5 stars from 1,808 reviews on Consumer Affairs.

4 However, the film fared poorly on Trustpilot, earning an average of 1.4 stars out of 5 across 198 assessments. 5

Ratings of Satisfaction

Progressive provides an online quotation and purchase alternatives, as well as a user-friendly internet site, to make the insurance purchasing process easier for its consumers. Progressive ranked fifth in overall customer satisfaction in California, eighth in the Central region and Florida, fourth in the New England and Southwest region, tenth in New York, seventh in the North Central, Mid-Atlantic, and Northwest region, fourteenth in the Southeast region, and third in Texas, according to a 2021 J.D. Power U.S. Auto Insurance Study. 2

Progressive received an A+ (Superior) rating from AM Best, which measures firms’ financial health. This is only one step down from the highest grade of A++.

6 This grade reassures clients that Progressive will be able to assist them financially in the event of a claim.

Index of Complaints

When evaluating a car insurance company, it’s also critical to consider how many complaints the provider receives in comparison to its rivals. Progressive had a 0.05 complaint score from the National Association of Insurance Commissioners (NAIC) in 2020, falling below the industry average of 1.0.1.

Management of Accounts

Customers of Progressive can create an account online and then log in to their customer portal. Clients may email policy inquiries and manage their insurance using the site, which includes examining their coverage, perks, and payment choices. Progressive also offers 24/7 customer care for anyone in need of assistance over the phone.

Progressive’s Position in the Auto Insurance Market
When comparing vehicle insurance providers, premium prices are critical to consider. Progressive was placed 14th in terms of average annual premium and 11th in terms of median annual premium among 25 vehicle insurance providers.

Progressive was the most costly in Alaska, Vermont, and Georgia, and the second most expensive in South Carolina, Hawaii, Minnesota, Ohio, Oregon, and Massachusetts, as compared to other businesses operating in the same states. For Colorado, Maine, Nebraska, New Mexico, South Dakota, Kentucky, West Virginia, and Virginia, it was the third most costly. It was ranked less costly than its counterparts in all other states.

Payment Options

Automatically through a checking account, credit card, or debit card (pay this way and earn the automatic payment discount)
Paying upfront and in full (qualifies you for the pay in full discount)
Text message
Phone call: 1-800-776-4737
Online account

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